Course Certified By:

Introduction

This course offers an extensive training on the latest in supervision including new information on Challenges of Supervisors in the 21st Century, Fundamentals, Problem Solving and Decision Making, employee loyalty, conflict resolution, and group development, SMART Goals, Planning and Organizing, Leadership Skills and Motivation

Objectives

• Challenges of Supervision Today
• SMART Goals
• Planning and Organizing
• Problem Solving and Decision Making
• Emotional Intelligence
• Multicultural Communication
• Organization Behaviour
• Individual and Group Behaviour
• Motivation Concept
• Change Management
• Leadership Skills

Who Should Attend?

• Top Management
• Middle Management
• Supervisors

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm